What is active listening in healthcare communication?
Active listening involves fully concentrating, understanding, and responding thoughtfully to the speaker.
Which technique helps de-escalate a conflict with a coworker?
Remaining calm and using 'I' statements fosters understanding and prevents defensiveness.
Why is clarity important in communication?
Clear communication reduces errors and misunderstandings, especially in clinical settings.
What is the SBAR technique used for?
SBAR (Situation, Background, Assessment, Recommendation) is a structured method for effective communication among healthcare teams.
How can non-verbal cues support communication?
Body language, facial expressions, and tone enhance or reinforce verbal messages.
Which behavior promotes open communication among team members?
Encouraging questions and respecting diverse opinions builds a collaborative environment.
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Why is conflict resolution critical in healthcare teams?
It promotes a healthy work environment and reduces the risk of errors caused by miscommunication.
Which factor hinders effective communication?
Distractions and unclear messages often result in errors or tension among staff.
What is the benefit of addressing conflict early?
Early intervention prevents escalation and promotes collaborative resolution.